After checkout
After checkout succeeds, OnePursuit should create an order, show or make available an order confirmation, and send relevant notifications when email delivery is enabled.
Expected notifications
- Checkout or order confirmation.
- Order review or fulfillment routing update when applicable.
- Shipment, delay, split shipment, cancellation, refund, or action-required notice when those states apply.
If you paid but do not see confirmation
1. Do not repeat checkout immediately.
2. Check your account orders, or use Look up an order at /orders/lookup if you checked out as a guest.
3. Check email spam or promotions folders.
4. Contact support with checkout time, account email, and order email.
What support checks
Support compares Stripe payment state, OnePursuit order state, in-app notification state, and email delivery state before confirming the final status.